Frequently Asked Questions

WHAT ARE THE OFFICE HOURS?

Our office is open on Wednesday 7:30am -4:30pm only.   

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WHERE ARE YOU LOCATED?

We are located at 1124 Jenks Ave, Panama City, FL 32401 

 ​HOW DO I MAKE AN APPOINTMENT?

You can make an appointment by calling 850-785-8246, online through the Patient Portal, or via email practice@lubinmd.com

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HOW DO I CANCEL/CONFIRM MY APPOINTMENT?

Call 850-785-8246 ext.1, email us, or log on to Patient Portal.   Any cancellations, rescheduled or missed appointments with less than a 24 hour notice, will be assessed a $100.00 fee. 

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 HOW WILL I BE NOTIFIED OF TEST RESULTS?

Patients are typically given a follow up appointment at the time tests/labs are ordered. Results will not be given over the phone. 

HOW DO I GET MY PRESCRIPTION REFILLED? 

Contact your pharmacy at least week before you run out of your medication and have your pharmacy send a refill request to our office. If an appointment is needed prior to your medication refill your pharmacist will notify you. It is important to keep your scheduled appointment to ensure that you receive timely refills. Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications prescribed by other providers. Please allow 72 hours for all RX refills.  

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 HOW CAN I ACCESS MY MEDICAL RECORDS?

This practice believes in staying current with the latest technology, which in turn helps us to take better care of you. We offer a  Patient Portal for electronic medical records and communication with your physician and staff. We also provide a paper copy of your lab/test results at the time of your follow up office visit.

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HOW CAN I GET A PAPER COPY OF MY MEDICAL RECORDS?

Paper copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt any medical records. All patients can request a copy of their medical records at a cost of $1.00 per page. No cost to the patients for medical records shared with Medical Practices. The law allows Medical Offices 30 days to complete requests for records. However, our medical staff puts forth every effort to respond to these requests in a timely manner.

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